Applications

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Additional Information is shown in the download brochure.

Note that for all applications the standard out of box applicaiton works hand in glove with the workflow system and can be readily and easily customized.

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ISO Connect

ISO Connect is a totally integrated solution that meets not only the intent of ISO 9000 and similar standards but delivers real cost saving benefits to an organisation as well as reduce compliance hurdles.

With enhanced document management and issue management for corrective action and non-conformance reporting. ISO connect is a value for money bundle that will satisfy the requirements of the most stringent ISO systems expert looking for a process oriented application and toolset.

Benefit - Single point of information for all ISO related systems and processes.

Procedure Portal Web Interface

The Procedure Portal is the interface and engine for distributing, controlling and managing generated process maps/procedures or work instructions from Workflow designer.  It is a browser based portal that centralizes all information that has been gathered using Workflow designer.  Additionally Procedure Portal is packaged with the Document Management system so that even non FlowBiz generated documents are handled correctly and smartly.

With Procedure Portal, a business will have access to important processes and any accompanying files at anytime from anywhere using industry standard web browsers. 

Procedure Portal gives an active procedure and process manual on line linked directly into a document management system...complete with any procedure reports ready for seamless download...wherever you are.  In the office, in the field, in a hotel, in fact anywhere where you can connect to your companies Network or Intranet / Internet.  From strong security and profiling process or procedure information to people through to the interactive on-line process coach, this is one application that is a must for any size business.

Your IT manager will instantly appreciate the ease in which Procedure Portal maintains the published Workflow Designer files automatically taking care of the conversion of the Workflow designer files and the maintenance of any links.  NO MORE Manual loading into Intranets.

Document Management System

Whether it's Business to Employee, or Business to Business, or Business To Customer, the FlowBiz Document Management Systems encompasses features found only in top of the line and expensive Enterprise Content Management systems and Enterprise Document Management systems.  With its web based interface that is secure and provides for any taxonomy the DMS can easily deliver:

• Reduction of paper handling and error-prone manual processes
• Reduction of paper storage
• Reduction of lost documents
• Faster access to information
• Online access to information that was formerly available only on paper,microfilm or microfiche
• Security over document access and modification
• Provide reliable and accurate audit trail with auto archiving
• Full check in check out with descriptions and reasons.

And , when combined with Automated document management workflows or Workflow Connect workflows you can expect even more form the system such as:

• Improved tracking and monitoring, with the ability to identify bottlenecks and modify the system to improve efficiency
• Improved control over documents and document-oriented processes
• Streamlining of time-consuming business processes.

Document Editor

Document Editor is an integral part of the FlowBiz suite and is used in many situations from creating templates for use in Workflow Designer, through to creating merge documents such as letters, Faxes, SMS, emails within any of the enabled applications.   Built to make even the most complex of merges simple, the Document Editor utilizes an "Intelligent drop down" interface to assist in choosing which merge field to use. 

With output that is compatible with all leading word processing packages the Document Editor is a powerful yet easy to master tool that will merge information effortlessly from your FlowBiz system.

Issue Management and Service Desk

A fully integrated product that manages all your issues from help desk through to corrective actions and employee suggestions!

Issue Manager can be used by all team members to coordinate their work, and to make sure that issues get resolved in a timely manner. The built-in workflow automatically routes these issues to the appropriate individuals. With its built in project centre, issues can be grouped under a project and vital information regarding the overall project can be viewed and managed from one single location. Managers can obtain status, reports, and graphs showing trends and problem areas. Issues that are not taken care of in time will automatically be escalated. Everyone involved can obtain status, automatic notification, reports, and graphs; and share knowledge and information. Linked with Time Sheets, issues become traceable for the time taken to resolve the issue.

Benefit - Versatile solution that takes gives control and management of disparate issues.

ITIL Service Desk

If ITIL is a focus, the FlowBiz Issue Manager becomes the required central point of contact between service providers and users/customers on a day-to-day basis.  It is also a focal point for reporting Incidents (disruptions or potential disruptions in service availability or quality) and for users making Service Requests (routine requests for services).  The Service Desk handles incidents and service requests, as well as providing an interface to users for other Information Technology Service Management It activities.

Time Sheets

Extending the functionality of Contacts, Issues and Projects, Time sheets provides the opportunity to record time against a Contact, and Issue or against a Project. Used for determining time taken when handling a customer or client, time taken to resolve an issue or roll up individual issue timings for a complete project. This is a compelling addition for any manger wanting to monitor, control and improve on costs as you are never in the dark about how long it takes for completing tasks.

Benefit - Provides management information regarding time and effort

CRM

  The FlowBiz Contacts (CRM) interface is a true Operational CRM that can provide support to  front office business processes, including sales, marketing and service.  Each interaction with a customer is generally added to a customer's contact history, and staff can retrieve information on customers from the database when necessary.  One of the main benefits of this contact history is that customers can interact with different people or different contact channels in a company over time without having to describe the history of their interaction each time - a massive saving for all concerned.

Appointments Interface

Working hand in hand with the Contacts system and synchronizing with Microsoft Outlook, the appointments system can be used as a standalone system, or integrated with an automated workflow as part of any automated system.  The appointments system comes bundled with Email alerts, automatic saving against a contact record and different views including color coding of appointments.  With full back office integration any document in the system or other "object" can be linked to an appointment to ensure nothing is forgotten or missed.

Membership Management

The integrated and automated nature of the member Management solution means that business processes can be tailored for specific users such as the members and key stakeholders from Internet Kiosks through to Customer Service Officers all utilising common processes nodes and data structures. This greatly improves the coordination and management of the day to day administration as well as providing instant feedback to members.

Benefit - reduced administration costs and instant membership information controlled by business processes.

Knowledge Base

The Knowledge base interface is designed to allow people to retrieve and use the knowledge of an organization, including troubleshooting, articles, white papers, user manuals and others. With this solution, articles can be linked as well as categories set so that finding that illusive piece of information becomes much easier. With the ability to link into all aspects of the system knowledge base becomes the organization’s primary place of reference, thus avoiding having to’re-invent the wheel'.

Benefit - it can help a user to find an existing solution to his or her current problem.

Audit & Review

The Audit and Review system can be "switched on" and applied against any of the items within the system. The Audit and Review systems work in the same manner, the difference being the emphasis that is given on the acts of auditing or reviewing. Generally Audits can be regarded as a check to see that things are happening the way they should be, whilst a review is a check to see if what is happening is the right thing.

The FlowBiz system will capture essential information regarding any Audit and Review and maintain it against the item being audited or Reviewed and utilises the issue management system and time sheets to manage and control outcomes of audits and reviews.

GPS Tracking and Vehicle Management

Specifically designed with leading GPS and vehicle management experts, the solution offers live tracking and management of vehicles. The FlowBiz platform can be delivered as an industry solution, or as an add-on to any other module within the FlowBiz solution stack.

Benefit - Transport industry solution that is designed by leading experts in the field.

Link to PPC http://www.prepaidcars.com.au and Fleet Effect web sites http://www.fleeteffect.com

Brain in a Box

Utilising Workflow designer, Brain in a Box products guide the business owner step by step to set up systems in their business. Link to BIAB web site http://braininabox.com.au

Xtra Scan

XtraScan automatically extracts data and information from business documents and automates the routing and handling of the document and data. XtraScan does this throughout the organisation, or externally to customers, for the lifecycle of the document… based on business processes designed with the Automation suite.

Benefits - do away with labour intensive and mistake generating paper handling.

Blogs & Discussions

Blogs and discussions provide commentary or news or a particular subject. A typical blog or discussion combines text, images, and links to other blogs/discussions, web pages, and other media related to its topic. A user can leave comments and send emails to participants as well as track commentary.  Blogs present information in a reverse chronologic format with the last blog first, whilst discussion present information by subject in a hierarchical format.

Benefits – Provides corporate communication in a format familiar to on-line users.